12/17/2012 -READ ALL INSTRUCTIONS BELOW BEFORE PROCEEDING

To access the LMS (Learning Management System) to start or resume your online officiating clinics: Click on the link at the bottom of this answer

After clicking the link you will see the login screen
If you are returning you need to enter your User ID and Password and click the GO button, (Some browsers (FireFox) may open a new window a SignOn screen — Reenter the User ID and Password and proceed)
You can continue taking the clinics

If you do not have a User ID you must “Create New Student” You may either click this underneath the GO button or the Register link in the Top Banner

CREATE NEW STUDENT
Enter all Required Fields denoted by an Asterisk (*)
First Name, Last Name, Create a UserID, Password, Confirm Password, Email, Date of Birth

TO MAKE SURE YOU ARE TAKING THE CORRECT CLINICS
AND TO ENSURE THAT CREDIT IS PROPERLY APPLIED
1. Make Sure that the Region is Set To : Heart of America
(this field cannot be changed after the Student is Created)
2. The USA Volleyball Member number is accurate and matches your USAV card
(looks like HA1234567….)
IF THESE ARE NOT CORRECT — YOU MAY HAVE TO TAKE THE CLINICS AGAIN

All other fields are optional

Click on Create New Student

IF EVERYTHING WORKED CORRECTLY
The learner will see 2 entries in the MY COURSES tab
HoAJrCoach
HoAJrPlayer
IF YOU DO NOT SEE THESE-YOU ARE IN THE WRONG REGION
You will need to edit your profile and change region
SEE VRT/LMS ISSUE, SOLUTIONS and WORKAROUNDS for changing region

We recommend that before starting you take a moment to edit your profile
and provide us with your contact info (at a minimum a Contact Phone Number)
under the Personal Info

IF SOMETHING WENT WRONG
If you see a smaller signon screen this usually means that the new student userid is already being used.
Please try a different userid and if the problem continues…
PLEASE CONTACT HOA TECHNICAL SUPPORT as per the instructions in next answer

TAKING THE CLINICS
Pick the appropriate Catalog ID (HoAJrPlayer or HoAJrCoach) and begin your clinics.
You are not required to complete everything in one session. You may leave and return and the LMS will remember where you were.
Some courses and quizzes have prerequisites and will not become available until all prereqs have been completed
Example, the Junior Scorer Quiz will not be available until you have completed the Junior Scorer Clinic.
Complete all items in the Catalog to receive credit. All participants will have to complete all courses.

Click To Start or Return to VRT/LMS Online Clinics

01/09/2013 – Contact HOA Technical Support by email: ha.tech.support@hoavb.org
Make the Subject: VRT/LMS and a brief description of the problem

In the email message please include the following:
DATE and TIME LAST ACCESSED CLINICS
Userid
USAV number
First and Last Name
Contact Phone number
Date of Birth
Which Clinic/Quiz
FOR WRONG REGION ONLY — Which Region you accidentally used

By following these email instructions you will ensure that Technical Support
will receive this email and will be able to respond more easily

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01/09/2013 – Prerequisites Removed
HOA’s focus is on knowledge of the rules and scoring… We have removed the prerequesites for all quizzes.
We expect everyone to take the clinics at least once… and then take the exams
DO NOT WORRY ABOUT VRT/LMS COMPLETION STATUSES AT THIS TIME

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01/09/2013 – CLEAR BROWSER CACHE – No Guarantees
USAV indicates that clearing your browser cache, closing your browser window, opening your browser and logging in to VRT/LMS has helped reduce some issues including course completion issues.

Please Try These Solutions Only ONCE

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VRT/LMS Not Recording Clinics/Quizzes Completions
DO NOT CONTACT HOA TECHNICAL SUPPORT until further notice
See HOA UPDATES, SUGGESTIONS AND WORKAROUNDS above
Until the Issues are resolved you may take all clinics and all quizzes without VRT/LMS prerequisites

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My USAV number or Birthdate are WRONG
First, please attempt to change them yourself
Login and edit your profile
If this fails contact HOA TECHNICAL SUPPORT by following the instructions above

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The System has the Wrong Region for Me
Login
Check your profile (upper right – Edit Profile)
Click the Sub Orgs tabs and verify the Region

Additionally, in My Courses you should the following Catalog IDs
HoAJrCoach and HoAJrPlayer
If these are not there please contact HOA Technical Support

If you are in the wrong Region please change it to Heart of America and please contact HOA Technical Support
We will make every effort to transfer your credit to HOA

01/02/2013 – 12:58 PM
When the problems were fixed, A new button was added in the Show Options: on the right side of the My Course banner.
The button Completed Courses will display the courses that have been completed.

Tuesday 01/02/2013 – 08:39 AM
You should continue to complete your requirements.
You should be able to change your profile information to fix any errors (USAV number and DOB) caused by the system glitches.
USAV number must be HA1234567…. There must be a HA followed by 7 digits
DOB must be mm/dd/yyyy and must match your DOB from Webpoint. Many rejections were caused by invalid birthdates (year must be full 4 digits)

If you did not received credit for your courses, please contact HOA TECHNICAL SUPPORT for assistance.
See the question below on how to contact HOA TECHNICAL SUPPORT below
Failure to follow those instructions may result in a delay responding.
Without the requested information HOA TECHNICAL SUPPORT can do nothing for you.
Please remember ther are over 12000 members in HOA and only 1 TECHNICAL SUPPORT person
Please help facilitate your request by providing all requested information

Thanks you and again USAV and HOA apologize for any inconvenience this may have caused

12/30/2012 HOAonline has been updated to provide this information
Until VRT/LMS has been stabilized a stopgap measure has been installed.
Under [Current Club Mgt] the Show Adult Status Info display has been modified. By hovering over the BGS Expire Year for an individual you can see the dates the R1,R2,SC VRT/LMS exams were recorded, the date the TeamID was set to ready and the date the TeamID was printed.
PLEASE DO NOT PANIC OR SEND EMAILS IF COACHES DO NOT HAVE CARDS once VRT/LMS is stablized we will address these issues.

For Referees under [Current Team Mgt] the Junior Team Officials Mgt display has been modified to show the completion date for each exam.
AGAIN, PLEASE DO NOT PANIC OR SEND EMAILS IF MEMBERS DO NOT SHOW COMPLETED once VRT/LMS is stablized we will address these issues.

You may still check the boxes to indicate that you are confirming that this individual has completed ALL requirements including ratings to be certified as a Junior Official

12/28/2012 – ABSOLUTELY NOT!!!
Due to the technical difficulties with the Online Officiating Clinics
There will be no penalties for not having completed the clinics prior to your first tournament
HOA is establishing a grace period (closing dates to be announced later) for all coaches and players to complete their clinics.

PLEASE DO NOT SHOOT THE MESSENGER!!!
Again, we apologize for your experience with this system.
Please remember this is not an HOA system but a National USAV system.
HOA Technical Support and the HOA Ofice Staff is working closely with USAV Technical Support to help resolve issues as they arise.

HOA Technical Support is responding to all emails sent as quickly as possible.
To make this task easier please follow the instructions on contacting HOA Technical Support
We cannot help you without this required information.

12/20/2012 No It Is Not A Problem
VRT/LMS does not connect to Webpoint so no information will be printed on your USAV card.
HOA may develop a card for everyone to print when they have completed all requirements for being a Certified Official
After completing all requirements the club director will be able to set the official’s status on the roster.

12/19/2012 The Player has not completed all the Requirements to be Certified or the Club has not set the Player’s Officiating Status
Taking the clinics online is only one of several requirements to becoming a Certified Junior Official. Once all requirements have been met the club can then set the officiating status as appropriate.

This will be reset on Dec. 26, 2012
Full requirements for Junior Officials are described in
Junior Official Requirements

12/18/2012 Message Consistency and Maximum Audience Delivery
As the Region and volleyball continue to grow it was decided that a method of delivering the same message to the largest number of members was needed.
We need to ensure that the same instruction is being provided to all clubs and members. In HOA due to geographic distances it is impossible to train and deploy clinicians to everyone in a timely manner. Some will recall that the HOA region attempted this (online) by themselves several years ago with limited success. Now we have the resources of the USAV making this a nationwide project.

12/18/2012
All Junior Coaches complete all clinics and quizzes in HoAJrCoach
All Junior Players Being Certified as a Junior Official (R1, R2, Scorer) must complete all clinics and quizzes in HoAJrPlayer
Several years ago club directors decided that any Junior Official would be required to take all 3 areas

Full requirements for Junior Officials are described in
Junior Official Requirements

All New Career Officials complete all clinics and quizzes as described in
New Career Official Requirements

All Returning Career Officials complete all clinics and quizzes as described in
Returning Career Official Requirements

Any one make take any and all courses available under the Course Catalog tab.

12/18/2012
NO – HOA Region Requires the Clinics Only for Certifying Junior Officials
We strongly recommend that all players complete the clinic series but it is only required for Certified Junior Officials. Line Judges and Libero Trackers should take the clinics and quizzes for those topics.

12/18/2012 HOA leaves that decision to each club
These clinics are designed to represent the bare minimum requirements for certifying a Junior Official. It is suggested that these clinics be used as the basis for a “live” clinic hosted by the club.
We strongly recommend that a “live” clinic be conducted for the younger age levels (12 and below)

12/18/2012
NO, if you are becoming a Certified Official.
YES, if you are not planning on becoming a Certified Official.

Each level of certification has different requirements

Full requirements for Junior Officials are described in
Junior Official Requirements
Full Requirements for New Career Officials are described in
New Career Official Requirements

Full Requirements for Returning Career Officials are described in
Returning Career Official Requirements

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Received on Wed 01/09/2013 at 08:39am
Region Administration:

In a continued effort to improve the officiating courses and curriculums on LMS, we will be pulling Course 301 out of the Junior Curriculum. For some unknown reason, when we were first building the curriculum for juniors, we included both the Libero Control Clinic (113) and the Libero Control Module (301) – which are both the same information.

PLEASE – if you have included 301 in your curriculum for the juniors, make sure you change that to Course 113 – and send that information out to everyone who might need it.

If someone has already taken Course 301, they should not have to take Course 113, one or the other will suffice.

On another note, if you have members that state they have registered and taken courses, but you can’t find them in your reports, it is very possible they registered in either the Alaska region (1600+ people… sorry Julie and Willy, you’re not growing THAT fast) or the Unknown region (600+). We are in the process of giving all regional Reporters access to those regions, but when you run reports, you’ll want to be sure you click on SubOrgs and select only YOUR region. Otherwise, you’ll pull in all of those strays. If you still have people who are MIA and you are certain they have an ID in the system, let either Steve or Kathy know and we will move them.

Sometime in the near (but not immediate) future, we will be working on changing the registration process so that someone cannot register without inputting a region.

Similarly, if you have any LMS issues – reporter access or the like – please send those directly to Steve or Kathy. We thank you in advance for your patience as we work through these growing pains. And if users are having issues getting credit for their courses, have them clear their browse cache – this appears to be working!

And now, for a few fun facts:
• There are currently over 29,000 registrants on LMS
• Since December 1, we have had 183,000 officiating courses completed.
• Since January 1, 2013 alone, that number is 92,000.

This shows us that progress IS being made! We all have received complaints, questions, concerns, and sometimes even a compliment on the work being done! For a first year project, the courses have already made an impact, and as they become part of the learning and training for participants, it will become easier to navigate for all!

Thanks as always for your support!

Steve and Kathy, VRT team
Officials Commission
USA Volleyball

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Received on Fri 01/04/2013 at 12:41pm
Region Administration:

The staff of VRT had a great phone call with the vendors of the LMS program yesterday that lasted over two hours!

We know that there have been numerous issues with the training site on which we have so quickly grown to depend on. The stability has many of you questioning if this will be the way to go in the future. We wish to reassure you that yes, this will grow and be a better system even though we have had some major hiccups over the Holiday break.

A few facts:
• Before the holidays, we had around 14,000 registrants on the officiating side of LMS. Today, we have close to 21,000.
• Over the break, most of the users were trying to access courses they needed to complete training before they begin play, resulting in as many as 5,000 users at one time accessing the system – just from the officiating side of the world.
• The vendor did not have the platform necessary to contain that type of volume, causing system crashes.
• On January 1, we had more than 10,000 courses completed. That number rose to more than 14,000 on Jan 3. Think about all the great information that’s getting directly in the hands of your membership.

We are moving forward, and within a month, by the first of February, stabilization of the site will improve markedly, with more robust technology behind the system. Until then, we expect the system will remain stable as long as we don’t have the volume of users at one time attempting to access the system. So we are asking you to consider giving extensions to all of your members, letting them know that the deadline for completion of officiating course requirements will be sometime in February.

With the pressure off the participants to get their work done, we believe that not as many users will be on the site at one time, allowing the system to better handle the load we are putting on it. Once all fixes have been in place and tested, we will let you know, and we will then move full speed forward to continue to grow the system to what we all know it can be.

Also, look for further tips on the use of the reporting system from Steve Webster to all administrators to help you better understand how to get the reports you need about the people in your region.

Thank you for your support and understanding. We realize this is an inconvenience, but we believe that in the end, what is built will be stronger and better for all USAV members.
VRT Team
Steve and Kathy

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Received on Sat 12/29/2012 at 4:30pm
Regional administration:
At this time, as most of you know, we are experiencing issues on LMS, the coursemill program which your coaches, players, and officials access to take the courses you have prescribed for them.

When USAV spoke with the vendors about the capacity of the program and the hosting site, we were assured over and over again there would be no problem with the numbers of users we told them would be accessing the site at any given time.

Please know that USAV is doing everything within their power to rectify this as soon as possible, and that USAV is NOT the source of the problem. In speaking with our vendors, we have decided the best course of action is to shut the system down until they can repair to the capacity in which we need it – and to the capacity they promised would be available to us.

We are very hopeful the system will be up and running by January 2, and a notice to that effect will display whenever someone tries to log into LMS from VRT. This should stop the questions that all of us have been receiving.

Again, I would like to state that USAV is doing all they can, and this issue is not something we could have foreseen given the guarantees we had from the vendor. Please let your members know of the situation and that USAV is on top of the situation.

Thank you for your patience and understanding, and we can only deeply apologize. We continue to believe this is a phenomenal system, and in the future, when we have complete control of all aspects, we will continue to grow this for you, our users, so as the sport grows, officiating will continue to become consistent across the country.

Thank you,
Kathleen
Officials Development Consultant, USA Volleyball

Everything below this is dated and for Archival Purposes Only
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Archived On 01/02/2013!!! Please disregard any instructions contained below !!!
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12/29/2012- WHAT IS THE USAV NATIONAL RESPONSE TO THESE ISSUES???
Received on Sat 12/29/2012 at 4:30pm
Regional administration:
At this time, as most of you know, we are experiencing issues on LMS, the coursemill program which your coaches, players, and officials access to take the courses you have prescribed for them.

When USAV spoke with the vendors about the capacity of the program and the hosting site, we were assured over and over again there would be no problem with the numbers of users we told them would be accessing the site at any given time.

Please know that USAV is doing everything within their power to rectify this as soon as possible, and that USAV is NOT the source of the problem. In speaking with our vendors, we have decided the best course of action is to shut the system down until they can repair to the capacity in which we need it – and to the capacity they promised would be available to us.

We are very hopeful the system will be up and running by January 2, and a notice to that effect will display whenever someone tries to log into LMS from VRT. This should stop the questions that all of us have been receiving.

Again, I would like to state that USAV is doing all they can, and this issue is not something we could have foreseen given the guarantees we had from the vendor. Please let your members know of the situation and that USAV is on top of the situation.

Thank you for your patience and understanding, and we can only deeply apologize. We continue to believe this is a phenomenal system, and in the future, when we have complete control of all aspects, we will continue to grow this for you, our users, so as the sport grows, officiating will continue to become consistent across the country.

Thank you,
Kathleen
Officials Development Consultant, USA Volleyball

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12/29/2012 – ONLINE CLINICS CLOSED! — WHY???”
Anticipated Return Date is January 2, 2013
Both HOA and USAV apologize for your experience with this system
Due to the technical difficulties with the Online Officiating Clinics
There will be no penalties for not having completed the clinics prior to your first tournament
HOA is establishing a grace period (closing dates to be announced later) for all coaches and players to complete their clinics.

If you curious an explanation follows below
HOA has over 6500 users in this system and we are only one of 38 regions nationwide.
The problem is a capacity issue…
The number of users on at at the same time.. The size of the clinics…
The size of the server hardware…, ETC, ETC, ETC
When USAV developed this system they sought a contractor that could provide assurances that the capacity would be available for a nationwide Learning Management System.
A vendor was selected and USAV was given assurances that they (the vendor) could provide sufficient capacity and support for this system.
HOA management was given those same assurances
Through no fault of USAV or HOA it has become evident that this was not the case.

USAV management is taking appropriate measures to resolve this issue and to ensure that its members will not be subjected to such a bad experience when taking the clinics.

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12/22/12 MY PERSONAL INFO (Name, USAV Number) IS WRONG
HOW DO I FIX IT???Follow These Instructions
Login
Check your profile (upper right – Edit Profile)
Check your personal info on the first tab and the Personal Info tab
Click the Sub Orgs tabs and verify your Region and USAV number
Remember the number looks like HA1234567….
We have requested that the student be allowed to change this information
Until then Please contact HOA TECHNICAL SUPPORT if it is incorrect

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12/18/2012 I am having trouble with VRT/LMS or the Clinics – Now What???
Contact HOA Technical Support at ha.tech.support@hoavb.org
As with any new technology there will be issues and we understand. This is a new technology which is being used nationwide.
Problems you may encounter…
The system hang; Invalid UserID; Getting Bounced out of a Clinic or Quiz
Try back later and if the problem persists contact HOA Technical Support
We are working together with the National Office to resolve any and all problems as quickly as possible. We apologize for any inconveniences and ask for your patience and understanding

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12/18/2012 I did not get my Clinics Done – What happens now???
Due to the technology issues HOA will grant a grace period for Junior Players depending on the circumstances

Junior Coaches must complete the Clinic Series before receiving Credentials

We strongly recommend that you attempt to complete these as soon as possible. While we will be understanding of problems this does not give coaches and players license to procrastinate and delay. As system administrators we can monitor your progress and will address each case on an individual basis.
After the grace period HOA will consider sanctions for any team that does not have Certified Officials.

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12/18/2012 Players Show as Certified Officials When They Aren’t – Why???
Due to an oversight these were not cleared from Last Season
This will be fixed on December 26, 2012. All officiating statuses will be cleared and club staff will be required to re-enter their officials.